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Fix Login Issues

Purpose​

This page helps staff solve common login problems such as incorrect password, locked account, or browser issues. Use it before contacting support.

Steps​

Step 1​

Confirm that you are using the correct Classtrix login link and the right username or mobile number.

Step 2​

Re-enter the password carefully and check that Caps Lock is turned off.

Step 3​

If the password still does not work, use Forgot Password or ask your branch administrator to help reset access.

Step 4​

If the problem continues, try another browser or clear the browser cache, then contact support with a screenshot of the error.

Screenshot​

Screenshot

Tips​

  • Do not share your password with other staff members.
  • Keep a screenshot of the error message if you need support.
  • Mention your branch name and registered mobile number when reporting the issue.