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Resolve Payment Errors

Purpose​

Use this page when a payment cannot be saved, a receipt does not appear, or the amount looks incorrect after entry. It helps staff check the most common issues quickly.

Steps​

Step 1​

Open the student’s fee record and confirm that you have selected the correct student profile.

Step 2​

Check the payment amount, payment method, payment date, and reference number for typing mistakes.

Step 3​

Refresh the page or reopen the payment record to confirm whether the payment was already saved.

Step 4​

If the error remains, note the student name, amount, date, and screenshot of the message, then contact your finance supervisor or support team.

Screenshot​

Screenshot

Tips​

  • Avoid entering the same payment twice if the page is loading slowly.
  • Check daily collection reports if you are unsure whether a payment was recorded.
  • Keep transaction references ready when reporting a payment issue.